Refund Policy
Effective Date: August 27, 2025
At hissingis, customer satisfaction is our top priority. We want you to be happy with your purchase. If you are not completely satisfied, this Refund Policy explains your rights and options.
1. Returns Eligibility
We accept returns under the following conditions:
The item must be unused, in its original packaging, and in the same condition as when you received it.
A return request must be submitted within 30 days of receiving your order.
Certain products may not be eligible for return (see Section 2).
2. Non-Returnable Items
The following items are not eligible for return or refund:
Digital products, downloadable software, or licenses once delivered
Gift cards or promotional items
Items marked as “final sale” or “non-refundable”
Products damaged due to misuse, negligence, or modifications not authorized by us
3. Refunds
Once your return is received and inspected, we will notify you by email. If your return is approved, your refund will be processed as follows:
Refunds will be issued to your original method of payment.
Processing time may vary depending on your bank or payment provider (typically 5–10 business days).
Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective product).
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us before sending it back.
5. Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or the wrong product was sent.
We recommend using a trackable shipping service and keeping your proof of postage. We cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with your order number and photos of the issue. We will arrange a replacement or full refund at no additional cost to you.
7. How to Request a Return or Refund
To initiate a return or refund request, please contact us with the following information:
Order number
Full name and contact details
Reason for return or refund request
Supporting photos (if applicable)
Send your request to:
Email: contact@hissingis.com
Phone: +1 448-203-5897
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
Check your bank account again.
Contact your credit card company or payment provider (it may take time before your refund is officially posted).
If you have done all of this and still have not received your refund, please contact us.
9. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”
10. Contact Us
For questions about this Refund Policy, please reach out:
hissingis
438 NW 19th St
Miami, FL 33136
United States
Phone: +1 448-203-5897
Email: contact@hissingis.com